808fubo Privacy Policy – How We Handle Your Personal Data

01 Who We Are

808fubo is an online casino and sports betting platform operated for players in Bangladesh. When this Privacy Policy refers to "808fubo", "we", "us", or "our", it means the operator of the 808fubo platform accessible at 808fubo.net.

808fubo acts as the data controller for the personal information you provide when registering and using the platform. This means we are responsible for deciding how and why your personal data is processed, and we are accountable for keeping it safe.

If you have any questions about this Privacy Policy or how 808fubo handles your data, you can reach us at any time via [email protected]. Our support team is available 24/7 and will respond to privacy-related queries promptly.

02 Data We Collect

808fubo collects personal data that is necessary to operate your account, process transactions, verify your identity, and comply with legal obligations. Here is a breakdown of the categories of data we collect:

808fubo only collects data that is relevant and necessary for the purposes described above. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required for responsible gaming purposes and with your explicit consent.

03 How We Collect Your Data

808fubo collects your personal data through several channels, depending on how you interact with the platform:

• Direct interactions: When you register an account, complete your profile, make a deposit or withdrawal, contact support, or respond to a promotion on 808fubo.
• Automated technologies: When you browse or use the 808fubo platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies.
• Third-party providers: We may receive data about you from payment processors (such as bKash or Nagad), identity verification services, and fraud prevention partners when you use their services in connection with your 808fubo account.
• Publicly available sources: In some cases, 808fubo may verify information you provide against publicly available records as part of our compliance obligations.

04 How We Use Your Data

808fubo uses your personal data for the following purposes. We only use your data in ways that are consistent with the reason it was collected:

• Account management: To create, maintain, and manage your 808fubo account, including processing your registration and verifying your identity.
• Payment processing: To handle deposits, withdrawals, and refunds securely through your chosen payment method.
• Identity verification: To confirm that you meet the eligibility requirements to use 808fubo, including age verification and KYC checks.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the 808fubo platform.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the 808fubo support team.
• Platform improvement: To analyse how players use 808fubo so we can improve the platform, fix issues, and develop new features.
• Responsible gaming: To monitor gaming activity and identify patterns that may indicate problem gambling, so we can offer appropriate support tools.
• Legal compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from regulatory or law enforcement authorities.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers from 808fubo.

05 Legal Basis for Processing

808fubo processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contract performance: Processing is necessary to fulfil our obligations to you under the 808fubo Terms and Conditions — for example, to operate your account and process your transactions.
• Legal obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations and identity verification requirements.
• Legitimate interests: Processing is necessary for 808fubo's legitimate business interests, such as fraud prevention, platform security, and improving our services — provided those interests are not overridden by your rights.
• Consent: Where we rely on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

06 Sharing Your Data

808fubo does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: We share transaction data with payment providers such as bKash, Nagad, and Rocket to process your deposits and withdrawals.
• Identity verification providers: We use third-party KYC services to verify your identity. These providers receive only the data necessary to complete the verification check.
• Fraud prevention partners: We may share technical and account data with fraud detection services to protect the 808fubo platform and its players.
• Regulatory and law enforcement authorities: We will disclose your data to competent authorities where required by law or in response to a valid legal request.
• IT and platform service providers: We work with technology partners who help us operate the 808fubo platform. These partners process data on our behalf and are bound by strict data processing agreements.

All third parties who receive your personal data from 808fubo are required to handle it securely and in accordance with applicable data protection standards. We do not permit our service providers to use your data for their own purposes beyond what is necessary to provide services to 808fubo.

07 Cookies and Tracking Technologies

808fubo uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site. Here is a summary of the types of cookies we use:

• Essential cookies: These are required for the 808fubo platform to function. They enable core features like account login, session management, and security. You cannot opt out of essential cookies.
• Functional cookies: These remember your preferences — such as your language setting or display options — so you don't have to set them every time you visit.
• Analytics cookies: These help us understand how players navigate 808fubo, which pages are most visited, and where issues occur. This data is used in aggregate and does not identify you personally.
• Security cookies: These help us detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

08 Data Retention

808fubo retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The specific retention periods depend on the type of data:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with anti-money laundering obligations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction.
• Support communications: Retained for up to 3 years from the date of the interaction.
• Technical and usage data: Typically retained for up to 12 months, after which it is anonymised or deleted.
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance purposes.

When your data is no longer required, 808fubo will securely delete or anonymise it. If deletion is not immediately possible due to technical constraints, we will isolate the data from further processing until deletion can be completed.

09 Data Security

808fubo takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure:

• All data transmitted between your device and the 808fubo platform is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Sensitive data — including payment information and identity documents — is stored in encrypted form on secure servers.
• Access to personal data within 808fubo is restricted to authorised personnel who need it to perform their job functions.
• We conduct regular security assessments and penetration testing to identify and address vulnerabilities in the platform.
• In the event of a data breach that poses a risk to your rights, 808fubo will notify affected players and relevant authorities as required by applicable law.

10 Your Privacy Rights

As a player on 808fubo, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] and we will respond within a reasonable timeframe: